We want you to be happy with your purchase from Simply Garden Tools. If you change your mind, receive a damaged item or experience a problem with your order, please contact us and we’ll be happy to help.
This policy does not affect your statutory rights.
Changed Your Mind?
If you are a UK consumer purchasing online, you normally have the right to cancel your order within 14 days of receiving your goods, without needing to give a reason.
Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.
To arrange a return, please contact us before sending your item back:
Telephone: 0800 118 5141
Email: info@simplygardentools.co.uk
Please include your order number and details of the item you would like to return.
Condition of Returned Items
You are welcome to inspect an item as you would in a shop, but returned products should be kept in good condition and, where possible, returned in their original packaging.
We may make a reasonable deduction from your refund if an item has been handled beyond what is necessary to establish its nature, characteristics and functionality and its value has been reduced as a result.
Return Postage
If you are returning an item because you have changed your mind, you are responsible for the cost of returning it to us unless we agree otherwise.
We recommend using an appropriate tracked or insured delivery service, as you are responsible for the goods until they reach us.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can advise you on the appropriate return arrangements.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.
Where appropriate, we will arrange a replacement, repair or refund in accordance with your rights under the Consumer Rights Act 2015.
Please provide your order details and, where possible, photographs showing any damage or fault. This helps us investigate and resolve the issue quickly.
Refunds
Once your return has been received and checked, we will process any refund due to you.
For eligible cancellations, we will refund the price paid for the returned goods and, where required by law, the cost of our standard delivery service.
If you selected a more expensive delivery option, such as AM or Saturday delivery, we are not required to refund the additional cost above our standard delivery service.
Refunds will normally be made using the same payment method used for the original purchase.
We may withhold a refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Items That Cannot Be Returned
Certain products may be excluded from the standard right to cancel where permitted by law. This can include:
- Goods made to your specifications or clearly personalised.
- Goods that are liable to deteriorate or expire rapidly.
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
We will make any relevant exclusions clear where they apply to a particular product.
Cancelling Before Dispatch
If you wish to cancel or amend an order before it has been dispatched, please contact us as soon as possible.
We dispatch orders quickly, particularly those placed before our 1pm cut-off, so we cannot guarantee that we will be able to stop an order once it has been placed.
If the order has already been dispatched, you can return it in accordance with the policy above.
Contact Us
For all returns, refunds, damaged goods or order queries, please contact:
Simply Garden Tools
Telephone: 0800 118 5141
Email: info@simplygardentools.co.uk
Last updated: August 2026