Simply Garden Tools respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or purchase from us.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Depending on how you use our website and services, we may collect information including:
- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Order and transaction information
- Account details, where you create an account
- Correspondence and enquiries you send to us
- Information about how you use our website
- Technical information such as your IP address, browser and device information
- Your marketing preferences
When you make a payment, payment information may be processed securely by our chosen payment provider. We do not normally store your complete payment card details ourselves.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders.
- Take and manage payments, refunds and returns.
- Arrange delivery of your order.
- Communicate with you about your purchase.
- Respond to questions, enquiries and customer service requests.
- Create and manage your customer account.
- Maintain our business, financial and tax records.
- Prevent fraud and protect the security of our website.
- Improve our website, products and customer experience.
- Send marketing communications where you have consented to receive them or where we are otherwise legally permitted to do so.
- Meet our legal and regulatory obligations.
Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to perform a contract with you, for example when processing and delivering an order.
- We have a legal obligation, such as maintaining appropriate financial and tax records.
- We have a legitimate interest, for example in operating, securing and improving our business and website.
- You have given your consent, for example for certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw that consent at any time.
Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment processing providers
- Delivery and courier companies
- Website hosting and IT service providers
- Email and communications providers
- Analytics and website performance providers
- Professional advisers such as accountants
- Government, regulatory or law enforcement authorities where legally required
We only share information that is reasonably necessary for the relevant purpose and expect service providers handling personal data on our behalf to protect it appropriately.
We do not sell your personal information.
Marketing
If you choose to receive marketing communications from us, we may use your contact details to send you information about products, offers or other news that we think may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order or service you have requested.
Cookies
Our website uses cookies and similar technologies to help it function correctly and, where applicable, to understand how visitors use the website and support marketing activities.
Some cookies are necessary for the operation of the website and online shop. Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.
Further information about the cookies we use and how you can manage your preferences can be found in our Cookie Policy and through the cookie settings available on our website.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and reporting requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will delete or securely dispose of it where appropriate.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
International Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by UK data protection law.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information in certain circumstances.
- Ask us to restrict the way we process your information.
- Object to certain types of processing.
- Request the transfer of certain information to you or another organisation.
- Withdraw consent where we rely on your consent to process information.
If you wish to exercise any of these rights, please contact us.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on this website.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact us:
Simply Garden Tools
Telephone: 0800 118 5141
Email: info@simplygardentools.co.uk
Last updated: August 2026